MT|SHRM Webinar Series
Use Your Human Words
Michael Marotta, Director Colleague Communication, naviHealth
There’s a science to effective communication. The good news is that it doesn’t involve rockets. Even better, everyone already has the most critical success factor for doing it well—we’re human. The bad news is that—especially in times of crisis—most people stop thinking like humans. Often, they string together a bunch of words that sound impressive but say very little. As HR leaders, you’re in a terrific position to influence what people hear and how they act when they hear it.
In this session, we’ll talk about a few simple but essential concepts that can help you reduce the noise and deliver real human communication:
- Be true to your culture
- Manage messengers and messages
- Choose familiarity over frequency
- Build credibility by listening
Cost: This is a complimentary webinar but registration is required and space is limited.
|This program has been awarded 1 hour of General recertification credit. "MT|SHRM is recognized by SHRM to offer Professional Development Credits (PDC's) for the SHRM-CP and SHRM SCP. The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."||
Please thank our sponsor for making this event possible:
Biography: Michael Marotta has been a storyteller for as long as he could form words. From being the sports editor and (unconfirmed) gossip columnist in his high school newspaper, to ghost writing for company executives, to penning a pair of novels, he’s built his craft on giving words to human experiences. He’s been a solo artist and led communication teams in financial services, technology, and healthcare organizations. But mostly, he’s a lifelong learner and listener. He currently enjoys the privilege of learning from 2,200 colleagues as head of colleague communication at naviHealth, a Brentwood-based company that improves the healthcare experience for seniors to live more fulfilling lives. Outside the office, he spends his time chasing his golf ball where it shouldn’t fly, sharing stories with friends and family, and working on his third book.